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Cat® B100
A rugged phone for a tough world, the B100 won't let you down. But if you do have any problems, by using our interactive phone guides and videos, you should be able to sort them here. Alternatively, just click on the adjacent question mark.
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What should I attempt if the device will not power on?

When the battery has taken a deep discharge and charge level is very low, the phone may not turn on in the normal manner. The device should be allowed to charge for approx. 30 minutes and then the “power on” can be re-attempted.

How do I perform a Factory reset?

Note: Before performing this activity ensure you have backed up and secured your data.

  1. Go to the settings menu
  2. Scroll down this screen and select “Restore Factory settings”.
  3. Request to input the Phone password will appear, default code “1122”.
  4. Question ‘Restore settings and restart the phone will appear’ select YES.
After a recent call on a following call I could not hear anything through the headset or speaker

Check that by accident during the preceding call you have not pressed the mute button on the keyboard.

Press the volume up button to ensure the volume is at an adequate level.

How do I resolve when Poor Sound Quality is experienced, after being immersed in water?
If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
How do I find my IMEI Number?
  1. This can be found on the outside of the box that you received your phone in, and makes up part of the Approval’s label.
  2. The IMEI is also printed on the label inside the battery bay.
  3. If not available, Type into the device via the keyboard*#06# a pop up box will show the device IMEI.
How do I check the software version of the phone?

To check in Factory mode:

  1. Type into the device via the keyboard *#66*#.
  2. Device will enter factory mode.
  3. Select “Show IMEI, BT, SW version” select OK.

The information of SW build and build time will be displayed.

How do I turn On/Off predictive text?
  1. Go to the menu and select messages.
  2. Select “Write messages” and then options
  3. Scroll down and select “Input method”
  4. To enable predictive text select “Smart” option, to disable select an alternative.
How do I enable/disable Bluetooth and connect to another Bluetooth device?

On the device

  1. Go to settings menu, scroll down to connectivity option and select.
  2. Select “Bluetooth” power on Bluetooth
  3. Select “My Device” and “search for new device”, to search for BT device locally.
  4. Select the device you wish to pair with from the list and press select.
  5. Check the passcode and input to accept pairing, select whether you wish to connect automatically to the device in future.
How can I transfer data to another device via Bluetooth (for example an image)?
  1. Go to Multimedia menu and select image viewer.
  2. Select the image that you wish to transfer.
  3. Press options and scroll down to “Send”.
  4. Select via Bluetooth and then select the device you wish to send the image to, receiving device will get the request to Accept/Reject.
How do I copy contacts from the SIM card to the Device?
  1. Go to the “Phonebook” menu
  2. Scroll down to “Move Contacts” and select, this will give the options – “SIM to phone” or “Phone to SIM”.
How can I back up data to an external storage device?

On your CAT B100

  1. Go to File Manager Menu
  2. Ensure the device has a viable and formatted SD card installed.
  3. In the File Manager screen, Select “Phone” option, in this example select a folder containing an image, and open the folder.
  4. Identify the image you wish to backup, at the bottom of the screen select options scroll down and select “Move”
  5. This will return you to the screen with the options “Phone” and “Memory card” select Memory card.
  6. Scroll down to the Folder you wish to back up the image into, Select and then press options scroll down to select and press. Message will appear on screen with a green tick “Moved”.
What does the Message please Insert SIM card indicate?
  1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation
    IMPORTANT NOTE – If using a Micro SIM use a SIM adaptor to ensure the correct location. Never insert the SIM adaptor without the SIM card, as the connectors will be damaged.
  2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
  3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.
Why do Calls to this device get picked up by other devices?
  1. Go to the Call centre menu and select “Call settings”.
  2. Select Call divert, select call forwarding
  3. Check if the “Divert all voice calls” option is enabled, if this is the case disable. In this screen there are three further options “Divert if unreachable”, “Divert if no answer” and “Divert if busy”. In addition is the option to cancel all diverts.
  4. Enable/Disable the functionality you desire.
How is Caller ID enabled/disabled on this device?
  1. Go to the Call centre menu and select Caller ID.
  2. There will be three options, “Set by Network” select this if you are aware of what the default of the Network is and if that is what you require.
  3. “Hide ID”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
  4. “Send ID”, select this to ensure Caller ID is displayed at the receiving device.
What should I do if the device displays message “No Service”?
  1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area.
  2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
  3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.
What do I do if “Emergency Call only” is displayed on your Home screen?

This will be displayed if there are issues with the SIM card.

Additionally if you are in an area not covered by your Network Provider but covered by another Network provider.

What do I need to do if “Enter PUK code” is displayed?
  1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
  2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
  3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
  4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card.
What should I do when experiencing Reception Issues?
  1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
  2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
  3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
  4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery lose charge quicker, hence the standby time is reduced.
How do I resolve when Poor Sound Quality is experienced?

There are a number of contributing factors which can affect the audio performance of your device for example:

  1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
  2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
  3. Technical performance between handset manufacturers, this can be software or hardware related.
  4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.
    All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union for example, these are normally safety based so that you do not suffer from hearing problems with extended use. All CAT products meet these safety standards and hence are CE marked as an assurance that we comply to these standards and our audio levels are within safe limits.
CAT® B100

The Cat B100 is a phone that thrives in tough conditions. For one thing, it's dustproof and waterproof for 30 minutes when submerged up to 1 meter (3'3"). It's impact-resistant too and can easily survive a drop from 1.8 meters (5'11"). Ambient noise isn't a problem: With its noise-canceling microphone and high-quality speaker, you'll hear the caller and they'll hear you, loud and clear. Above all, this phone is a survivor: it'll thrive in temperatures as low as -25°C (-13°F) and as high as 55°C (131°F). With talk time of up to 10 hours, this phone won't let you down.
Features
  • Water*- and dustproof
  • Noise-canceling microphone
  • Functions in temperatures of -25°C (-13°F) to 55°C (131°F)
  • High-quality speaker
  • Impact-resistant from a drop of 1.8 meters (5'11")
  • Talk time of up to 10 hours
Battery
Type: Removable Lithium Ion
Capacity: 1150 mAh
Talk Time: Up to 10 hours
Standby Time - Single SIM: Up to 23 days
Processor
Processor: Media Tek MT6276W
Platform/OS: MTK NUCLEUS (version 2.1)
DATA SPEED*
Maximum Downlink Data Rate: 384 Kbps
Maximum Uplink Data Rate: 384 Kbps
SIZE/WEIGHT
Size: 123.5 x 56 x 17 mm
Weight: 136g
NETWORK
2G: GSM/GPRS/EDGE
Frequency(s): 850/900/1800/1900 MHz
3G: WCDMA/UMTS/ Data 3G voice
Frequency(s): 3G 850/AWS/1900 (USA, Canada, Latin America)
MEMORY
ROM Flash: 128 MB
RAM: 64 MB
Extended Storage: Micro SD Up to 32 GB
User Space: 50 MB
DISPLAY
Display: 2.2" QVGA 240X320 TFT
Display Cover: PMMC
CAMERA
Main: 3 MP Fixed focus 4 x digital zoom
Secondary/Front Facing: No
Video Capture: Yes QVGA 30 fps
MULTIMEDIA - Audio Supported formats
Playback: AMR-NB, AMR-WB, AAC, AAC+, MP3, MIDI, WAV, IMY
Recording: AMR-NB, AMR-WB, AAC
Playback: 3GP, MP4
Recording: H263, H264
CONNECTIVITY
Audio Jack: 3.5 mm
Bluetooth: V2.0 +EDR/A2DP (FTP, OPP, DUN, SPP, A2DP, AVRCP)
Wi-Fi®: No
USB: micro-USB 2.0
RUGGED
IP67 certified: Waterproof up to 1m for 30 mins
Impervious to dust
Military Standard 810G: High Temperature
Low Temperature
Humidity
Temperature Shock
Category 4 Vibration
Shock and Drop
Salt Fog
Drop Test: Up to 1.8 M (6 ft)
TEMPERATURE
Operating Temperature: -25°C(13°F) to 55 °C (131°F)
GPS
GPS: Yes
Internal GPS / Agps
SOUND
Sound Enhancements: HAC M3/T3 (USA, Canada, Latin America)
TTY (USA, Canada, Latin America)
Dual Mic
Loud speaker
OTHER
Other: Charging points on the phone for optional drop in charger
Email / Google Maps on Java(JSR-139, 118, 120, 135, 185, 211, 75) / Predictive Text / OperaMobile browser
MULTIMEDIA - GRAPHIC Supported formats
GRAPHIC Supported formats GIF, JPEG, PNG, BMP
Hearing Aid Compatibility
HAC: M3/T3

*Network bands in regions may be different, depending on the mobile operator and your location. Upload and download speeds also depend on the mobile operator. Available storage is less due to phone software. Battery times (talk-time, standby time, and more) are subject to network and phone usage. Note: Specifications are subject to change without prior notice.

Driver
Cat B100 USB driver
PC Synchronisation tool
B100 PC Synchronisation tool
Cat® B100 English User Manual
This manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Simplified Chinese User Manual
This Simplified Chinese manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Traditional Chinese User Manual
This Traditional Chinese manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Dutch User Manual
This Dutch manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 French User Manual
This manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 French Canadian User Manual
This French Canadian manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 German User Manual
This German manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Hindi User Manual
This Hindi manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Indonesian User Manual
This Indonesian manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Malay User Manual
This Malay manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Portuguese User Manual
This Portuguese manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Spanish User Manual
This Spanish manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® B100 Vietnamese User Manual
This Vietnamese manual tells you everything you need to know about your Cat B100, including a guide on getting started and how to make the most of its many features.
Cat® Phones Limited Warranty Statement
For countries within the European Union and South Africa
Cat® Phones Limited Warranty Statement
All other countries
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Drivers and updates
Support documents
*Battery door must be correctly fitted and all ports sealed securely. Waterproof to 1 M for 30 minutes.
www.cat.com / www.caterpillar.com © 2014 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, BUILT FOR IT, their respective logos, "Caterpillar Yellow," the "Power Edge" trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission. Bullitt Mobile Ltd, a licensee of Caterpillar Inc.
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